Privacy Policy

Last updated: August 8, 2026

At Ofstich, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through https://ofstich.com.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect information such as:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Order and purchase details
• Payment-related information
• Device and browser information
• IP address
• Information you provide when contacting customer support

We only collect information that is reasonably necessary to operate and improve our business.

2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders
• Process payments
• Arrange shipping and delivery
• Send order confirmations and updates
• Handle returns, exchanges, and refunds
• Respond to customer enquiries
• Provide customer support
• Improve our website, products, and services
• Prevent fraud and unauthorized transactions
• Send promotional or marketing communications where permitted and where you have provided appropriate consent
• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Ofstich does not generally store your complete debit card, credit card, UPI, or other payment credentials on our own servers. Payment information is handled by the applicable payment gateway according to its own privacy and security policies.

4. Shopify

Our online store is hosted and powered by Shopify. Shopify may collect and process certain information necessary to provide website hosting, checkout, payment, security, analytics, and other services.

Your information may therefore be processed by Shopify in accordance with Shopify's applicable privacy policies.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember your preferences
• Maintain your shopping cart
• Understand how visitors use our website
• Improve website performance
• Provide relevant advertising and marketing where applicable

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Sharing Your Information

We may share necessary information with trusted third-party service providers who help us operate our business, including:

• Shopify
• Payment gateways
• Courier and logistics providers
• Website and technology service providers
• Analytics and marketing service providers
• Customer-support service providers

We only share information where reasonably necessary for providing our services, fulfilling orders, operating the website, protecting our business, or complying with legal requirements.

We do not sell your personal information to third parties.

7. Marketing Communications

If you have provided appropriate consent, we may send you information about:

• New products
• Special offers
• Discounts
• Promotions
• Brand updates

You can unsubscribe from promotional emails at any time by using the unsubscribe option provided in the communication or by contacting us.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

10. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Withdraw consent for certain uses of your information
• Opt out of promotional communications

To make a privacy-related request, please contact us using the details below.

11. Children's Privacy

Our website is not intended for children to make purchases independently.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

12. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and other services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, you can contact us at:

Ofstich
Email: ofstich@gmail.com
Phone / WhatsApp: +91 6290215628
Location: Kolkata, West Bengal, India
Website: https://ofstich.com
Instagram: @_ofstich