Shipping policy

Last updated: August 8, 2026

At Ofstich, we aim to deliver your orders safely and on time. Please read the following shipping information before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after your order is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During sales, launches, holidays, or periods of high order volume, processing may take slightly longer. We will do our best to keep you informed of any significant delays.

2. Shipping Time

Once your order has been dispatched, estimated delivery times are:

  • Metro cities: 2–5 business days
  • Other locations in India: 3–7 business days
  • Remote areas: 5–10 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to weather, courier issues, public holidays, natural events, or other circumstances beyond our control. 

3. Shipping Charges

Shipping charges will be displayed at checkout before you complete your purchase.

Free shipping may be offered on orders above a certain value or during promotional periods. Any applicable free-shipping offer will be clearly mentioned on our website.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation and tracking details through the contact information provided during checkout.

You can use the tracking information to monitor the status of your shipment.

5. Incorrect Address

Please make sure that your shipping address, phone number and other delivery details are correct before placing your order.

Ofstich is not responsible for delays, failed deliveries or additional shipping charges caused by an incorrect or incomplete address or incorrect contact information provided by the customer.

If your order has not yet been dispatched, contact us as soon as possible to request an address correction.

6. Failed Delivery / RTO

If an order is returned to us because of:

  • Customer being unavailable for delivery
  • Incorrect or incomplete address
  • Incorrect phone number
  • Customer refusing delivery
  • Failure to accept the package

the order may be treated as a Return to Origin (RTO).

Any refund or re-shipping in such cases will be handled according to our return and refund policy. Additional shipping charges may apply for re-shipping the order.

7. Damaged Packages

If you receive a package that appears damaged, opened or tampered with, please take photographs/videos of the package before opening it and contact us as soon as possible.

For damaged or incorrect products, please refer to our Return and Refund Policy.

8. Delivery Areas

We currently ship orders across India, subject to courier service availability at the delivery address.

9. Contact Us

If you have any questions regarding your order or shipment, please contact us using the contact information provided on our website.

Ofstich
Website: https://ofstich.com