Refund policy

1. Returns

We accept returns within 7 days of delivery, provided that the following conditions are met:

  • The product must be unused, unworn and unwashed.
  • The product must be returned in its original condition and packaging.
  • All original tags and labels must be attached.
  • The product must not have any stains, perfume/deodorant marks, damage, alterations or signs of use.
  • Returns must be accompanied by proof of purchase/order details.

2. Non-Returnable Items

We do not accept returns for:

  • Products that have been worn, washed or damaged after delivery.
  • Products without their original tags.
  • Products damaged due to improper use or care.
  • Items that have been altered or modified.
  • Products returned after the 7-day return window.
  • Any other products specifically marked as non-returnable on the product page.

3. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photographs/videos of the product
  • Photographs of the packaging, if applicable
  • A brief description of the issue

After reviewing your request, we may offer a replacement, exchange, or refund, depending on the situation and product availability.

4. Exchange

If you would like to exchange an eligible product for another size, please contact us within 7 days of delivery.

Exchanges are subject to product availability. If the requested size or product is unavailable, we may offer an alternative solution or refund, where applicable.

5. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method. Depending on your bank or payment provider, the refund may take additional business days to appear in your account.

Shipping charges are generally non-refundable, except where the return is due to an incorrect, damaged, or defective product received from us.

6. Return Shipping

For returns due to a change of mind, incorrect size selection, or personal preference, return shipping costs may be borne by the customer.

If the return is due to an incorrect, damaged, or defective product sent by Ofstich, we will arrange or reimburse the applicable return shipping, subject to verification.

7. How to Request a Return

To request a return or exchange, contact us with your:

Order Number:
Name:
Phone/Email:
Reason for Return:
Photos/Videos of Product:

Contact us through the contact details provided on our website.

8. Cancellation

Orders can be cancelled before they are dispatched.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow our return policy after delivery.

9. Important Note

We strongly recommend recording an unboxing video when opening your package, especially if the package appears damaged or tampered with. This may be required to verify certain damage or missing-item claims.

Ofstich reserves the right to refuse a return or refund if the product does not meet the conditions mentioned above.